Refunds policy

Returns & Refunds

• Returns

1. If you are not completely satisfied with your purchase, you can simply return the item or items to us in its original condition and all tags intact within 14 days of receipt. We will issue a full refund (excluding original delivery charge) on receipt.
2. When trying on items of clothing, please make sure that they do not come in to contact with anything that may mark or add scent to them, for e.g. Perfume, deodorant, smoke etc. We will be unable to accept any returned item where there is evidence that these instructions have not been adhered to.

• The item or items must be returned to us by post enclosed with the returns note stating the purpose of return and any other enclosed documentation.

1. All returned items must be sent back on a tracked service so that we may access the tracking information at any point in the off chance that the return is missing.
2. If you have lost your returns note, just simply enclose a piece of paper with your order details, name and reason for return. Or alternatively you will have a returns form attached to your order confirmation email.
3. When sending item(s) back it is the customer’s responsibility that it reaches us safely and within the return time frame.

• For international customers we recommend that you send item(s) back using a recorded delivery service that insures the value of the goods in case these are lost in transit.
• Please keep all proof of postage safe until you receive your refund. All products purchased from www.cliquekara.com must only be returned to us by post and cannot be returned to any other store or concession, or by hand. 

1. Products purchased from stores and concessions cannot be returned to us, they must be returned to the store they were purchased from.
2. We cannot accept responsibility for any items that have not been purchased from this website. 

Returns Address

Clique Kara

128 Streatham High Road

London

SW16 1PH

• Refunds
• The length of time for refund to appear in your account will vary depending on the card issuer. This is outside of our control.
• Please allow up to 30 days from the date that the return is received for the refund to be processed.
• We will only refund amounts to the same card from which the original payment was taken.
• If your card has expired since payment was made, please make sure you let us know in advance. You will receive a confirmation email from us to confirm the refund.

• Exchanges
• We currently do not accept exchanges.

• Faulty/ Incorrect Items
• All products are rigorously inspected before dispatch, however if the item you received is faulty or not what you purchased, then please proceed by returning the item with the Return Form (provided in your delivery)
• If you have misplaced your return form you can download another copy from the orer confirmation email or add a note with the following information;
• Customer name
• Customer order number
• Reason for return.  

• You have 14 days from receipt to return any items back to us.
• Delivery costs will also be refunded if the product dispatched is faulty or if the wrong item were sent to you.

• Postage Refund
• In the case that you are returning a faulty item and require your postage costs refunded, we require a copy of the postage receipt which clearly states the amount paid by the sender.  A copy of this can be sent via email to accounts@cliquekara.com with the subject as your Full name and order number. Alternatively you may enclose this within your returned parcel.
• We will only refund standard shipping costs (with a tracking service) and will not pay for express/special shipping or any other additional insurance costs.
• We will only refund the postage costs for the faulty item. If you choose to send other items back in the same parcel, we will divide the shipping costs by however many items are in the parcel and pay whatever it equals. Refunds will only be processed after the item(s) have been received and approved by our returns department.  
• We will not offer postage refunds if the correct garment care instructions have not been adhered to or if the garments faults are in line with normal wear and tear.

If you require any further information you can get in touch with us via our ‘Contact Us’ section and our Customer Care team will be happy to help. Alternatively you can send us an email to customercare@cliquekara.com

Shipping Policy

(1) Dispatch of your item(s)

(1.1) If you place your order before 1pm Monday to Friday your item will be dispatched the same day.  After this time your item will be sent out the following working day.

(1.2) Payments made by PayPal e-cheque will take longer to be dispatched, this is not a recommended payment method. To ensure a fast dispatch please pay using Stripe or instant payment on PayPal.

(1.3) All orders are final therefore before submitting orders please ensure all details are correct, once your order has been dispatched we are unable to change the shipping address and cancel orders.

(1.4) If you no longer want your item you will need to send the item back to our Returns Department for a refund.

(2) Delivery

(2.1) We currently provide postage and shipping to the following countries. 

(2.2) Delivery Charges 

Our Postage Prices are below; 

United Kingdom Mainland

FREE UK Delivery: When you spend £100 or more

Standard Delivery: £7.99

Duration: 2-4 working days

Express Delivery: £15.99

Duration: 1-3 working days(Applicable for orders placed before 1 pm)

United Kingdom (All other locations – Not Mainland)

Express Delivery: £10.99

Duration: Next-Day Delivery (Applicable for orders placed before 1 pm)

Standard Delivery: £7.99

Duration: 2-4 working days

Republic Of Ireland

Standard Postage - £15.99

Duration: 3-7 working days

Europe

Standard Shipping - £17.99

Duration: 3-17 working days

North America

Standard Shipping - £25.00

Duration: 3-17 working days

 (3) Additional Notes

(3.1) All deliveries are sent on a tracked service without a signature.

(3.2) If you require your item(s) to be delivered to a different location after placing the order please contact us as soon as possible so that we can attempt to resolve this. You can contact us by replying to your confirmation email or emailing customercare@cliquekara.com

(3.3) Deliveries to Northern Ireland, Isle of Man, Scottish Islands, Isles of Scilly and Channel Islands and any other UK non-mainland locations may take up to 5 working days.

(3.4) Unfortunately deliveries do not take place on bank holidays, in this instance please expect your delivery on the next working day.

(3.5) Any Express or Next day service only applies for delivery from Tuesday – Friday (on orders placed from Monday to Thursday before 1 pm). Express delivery orders placed before 1 pm on Friday will be delivered on Monday.

(3.6) We do not provide a Saturday delivery service, however our customer care team may be able to assist you so please get in touch via customercare@cliquekara.com. Or make a request in your order notes. 

(3.7) For International deliveries including Europe and North America, we are unable to deliver on Saturdays, Sundays and Bank holidays. Any custom clearance charges that may be incurred during delivery must be covered by yourself, the customer.

(3.8) BANK HOLIDAY NOTICE: Please note that we do not dispatch or deliver on bank holidays as our offices are closed. If you have ordered Express delivery your item will be dispatched on the next working day.