- General Information
- Who is Clique Kara
Founded in 1976, Kara brings you the latest trends in womenswear. We are best known for our gorgeous party-wear, high quality bridesmaid dresses and accessories to complete the look. Kara focuses on bringing you design, quality and service.
128 Streatham High Road
81 Streatham High Road
- How can I contact you?
You can contact us via our ‘contact us’ page or send us an email at email@example.com. We aim to get back to you within 24 hours.
- How do I find things on your site?
You can search for specific styles or trends on our site. The search bar is located in the header of every page.
- I’ve forgotten my password, what should I do?
There is an option underneath the account login with an option for ‘forgot my password’. Alternatively you can email us on firstname.lastname@example.org. to reset your password.
- I have a specific question about a product, what should I do?
Most of the information on the items are provided on the product page. If you still require specific information please get in touch with us via email@example.com.
(2.1) What delivery options do you have?
Currently we provide free shipping and postage to Europe and North America. We do not provide free returns. All returns must be sent back on a tracked service so that we can access the tracking data if the item is misplaced. You may want to take out sufficient insurance in case the returned items are misplaced during transit. If items are lost or damaged during transit, Lace and Beads is not liable to issue any refund or compensation. (NEED TO DISCUSS)
(2.2) What countries do you ship to?
Currently we can fulfil orders to the following countries
(2.3) Can you ship express to International Customers?
Unfortunately at present we do not offer express international shipping.
(2.4) Do you require a signature on delivery?
Our items will always be sent on a tracked service so that you can access where the parcel is along its journey. This does not always require a signature, however if we feel that the region we are shipping to does require a signature we may apply this. On occasion the courier company may deliver to a neighbour if it seems safe to do so & they will leave a card confirming this.
(2.5) Will I receive tracking information for my order?
Once an item has been shipped you will receive a confirmation email stating the tracking number. If you have not received any tracking or confirmation emails please check your junk mail or alternatively email us with your name and order number.
(2.6) I’ve missed my delivery what happens now?
If you have missed your delivery, our courier may re-attempt to deliver one more time before keeping the parcel at your local sorting office. In the case that this happens, you will receive a postage card giving further information on what you can do next.
(2.7) How can I track my order?
There is no inbuilt tracking service available on our website are the moment, however you can use the couriers own website to track your parcel at any time.
(2.8) According to the tracking details my item is delayed, why is this?
Due to severe weather or unforeseen circumstances orders may be held before they can be delivered. The delayed package is up to one day in hold. If this time is exceeded, it is recommended to get in touch with our customer care team via the ‘contact us’ section.
(3.1) What is your returns policy?
For a full refund please send your item(s) back within 14 days, we do not accept exchanges. Any items sent back to us after this time will not be refunded. Only items sent back in their original condition including the original tag are eligible for a refund. Please also ensure you complete the returns form to ensure your refund is processed timely & accurately. We cannot be held accountable for returns sent back without a returns form or which do not contain a name/order number. If you have lost your order number simply email us at firstname.lastname@example.org with your full billing and shipping names and we will email this to you. Please note we cannot process returns according to a set date our aim is to process all refunds within 30 days of receipt.
(3.2) I’ve gone over the 14 day refund window & what can I do?
If this is the case please email and inform customer care. Once we receive your return we will create an online credit code for the same amount as the item you’ve returned. This code is essentially store credit & can be used to purchase another item or put towards different items, however the code must be used within three months. This code will only be issued if you are returning the item after 14 days and before 28 days from the date you originally received your order.
(3.3) Do you offer any leniency for international customers who cannot get their items back within 14 days?
Of course, we understand it can be difficult for our international customers to get their returns back within the 14 day window. Therefore we always look into the tracking information to see when you would have received the item, and allocate a reasonable amount of time in addition to this, of when you could realistically get the item back to us.
(3.4) How will I know if I have been refunded?
Providing you used a valid email address when you placing your initial order, you should receive an email stating your refund amount once the refund has been processed.
(3.5) I’ve received an email saying I’ve been sent a refund but the money isn’t showing in my account yet, why is this & when will I receive my refund?
Once a refund is successfully processed an automated email will be sent confirming this, after the email is sent it usually takes around 3-5 working days for the money to go back into your account. If you haven’t received your refund after 5 days please let us know so we can contact our payments provider. Unfortunately we are unable to investigate if your refund hasn’t shown in less than this time (5 days). Please also ensure the card you initially paid on is still active and not expired. If your card has expired or you’ve been sent a replacement we will be unable to process your automatic refund. In this event we will try and contact you via phone or email, to obtain the updated card details.
(3.6) What can I do if I receive a faulty item?
It is extremely rare that you should receive a faulty item from us, as our items our checked using the most stringent quality control methods. However we can appreciate there are times when this may occur (in transit for example). The best thing to do is at your earliest convenience complete the enclosed returns form, stating that the item is faulty as well as a brief explanation of the fault, then simply post it back to us for a refund or credit voucher code.
(3.8) What is your returns address?
Our returns address is:
128 Streatham High Road
(3.9) Do you offer free returns?
Unfortunately we do not offer free returns currently.
(3.10) If I am ordering from outside the UK can I claim my VAT back?
As you are purchasing goods from the UK, we are legally obliged to charge you VAT. VAT is calculated from the place items are purchased from, not where they are being delivered to. This also means that unfortunately you will also be unable to claim this cost back. For more information you can check out the HMRC legislation at the UK GOV page.
(3.11) How should I send my item back to you?
If the initial postage bag is re-usable most of our customers recycle this when sending items back to us, otherwise a mail bag, box or large envelope is absolutely fine. The packaging method is completely up to you as long as the packaging keeps the items safe and dry during its transit. With regards to the delivery service you choose, please note that this must be a tracked service. Things you may want to consider are: dependant on how long you have left for a return, the safest/most secure delivery service & the value of the contents. It is recommended to use Royal Mail as we receive post from them on a daily basis and to retain your receipt from the post office, as proof of delivery. It is your responsibility to ensure the items you are returning get back to us & we cannot take responsibility for items that are lost, nor will we look into lost items on your behalf.
(4.1) Will the colour of my item match the item purchased previously?
Unfortunately, we cannot guaranty that the colours will match as colours tend to vary slightly from batch to batch. We would like to advise our customers if they intend to have all items with same colour, to purchase all at the same time.
(4.2) Can I make changes to my order?
Unfortunately, once you've placed your order it is not possible to amend any details, as our warehouse team will have already started processing your order.
(4.3) Can I cancel my order?
We start processing your order as soon as we receive it. This means that once your order has been
placed, you will be unable to cancel it. You may however wish to return the item as soon as your receive it.
(4.4) Can I apply a discount code after an order has been placed?
Unfortunately, once you've placed your order it is not possible to apply a discount.
(4.5) What Payment Methods do you accept?
Currently we take all major Credit and Debit cards.
For any other queries that you may have please feel free to contact us via email@example.com